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After
having installed SoftMap for the first time, it does
not work properly. |
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The most frequent
cause of such problems is failing to deactivate the
anti-virus system on your computer before installing
the SoftMap. If this is the case, uninstall SoftMap,
deactivate anti-virus system, reinstall SoftMap, reactivate
your anti-virus system. |
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My
installation freezes when the "System update"
window appears on the screen. My O/S is XP, are you
compatible with XP ? |
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Yes, see Compatibility.
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How
do I uninstall completely my SoftMap product? |
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The procedure
has two steps: first, you must uninstall all the files
related to the title involved and second, you must uninstall
the software SoftMap Plus or SoftMap Pro.
Note: If you want to make a backup of your data before
uninstalling, first follow
this procedure
***Uninstall a title***
1- In the Windows taskbar, first click Start,
then Settings, and then Control Panel.
2- Select the Add/Remove Programs option.
3- Go to the list of programs and select the SoftMap
title (Topo50, etc.) you want to uninstall.
4- The uninstall program will appear. Click End
to uninstall.
***Uninstall SoftMap Plus or SoftMap Pro***
1- In the Windows taskbar, first click Start,
then Settings, and then Control Panel.
2- Select the Add/Remove Programs option.
3- Go to the list of programs and select the SoftMap
Plus or SoftMap Pro. Click Add/Remove.
4- The uninstall program will appear. Click End
to uninstall.
***Files to delete***
1- Delete the "SoftMap Plus"
folder in your C:\Program files\SoftMap.
2- Delete the "SoftMap Shared" in your C:\Program
files\Common files\.
Reinstall SoftMap Plus or Pro and open the software
to see if it works properly. Be sure you have the last
updated version; to download SoftMap Plus, go to
"http://www.softmaptech.com/en/pages/telechargement_EN.html"
Install the update.
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How
do I uninstall the evaluation version of SoftMap Pro
to reinstall my SoftMap Plus? |
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See the Uninstall
procedure in the preceding FAQ. |
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After
having already uninstalled SoftMap Plus, I get the following
message when I try to reinstall: Cannot find file EPSG.dat |
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Delete manually
the following directories before reinstalling:
C:\Program Files\SoftMap
C:\Program Files\Common Files\SoftMap Shared. |
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How
do I copy map data sets (CD-ROM) on my hard drive? |
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How to copy
map data sets to your hard drive
You may find it useful to copy a collection of maps
if you’ve bought several titles. You can then
work on two map data sets at once and thus access a
larger number of map scales without continually having
to switch CD-ROMs. Note
The data sets take up between 400 and 650 Mb on the
CD-ROM. A CD-ROM may have several thousand files that
make up a map data set. When copying the CD-ROM to
your hard drive, make sure you have enough disk space
for the transfer.
1. Close SoftMap
2. Delete the following directory
: c:\program files\common files\softmap shared\navig
3. Create a directory on your hard
drive which will contain a copy of all your CD-ROM.
Example : C:\SoftMap Maps\Quebec
topo50 vol 1
4. Create a directory for each of
your CD-ROM in the directory you created on step 3
Examples :
C:\Cartes SoftMap\Quebec topo50
vol 1\Disk 1
C:\Cartes SoftMap\Quebec topo50 vol 1\Disk 2
C:\Cartes SoftMap\Quebec topo50 vol 1\Disk 3
5. Copy all the files and directories
from a CD-ROM in the corresponding directory on your
hard disk.
6. Repeat step 5 for each
of your CD-ROM
7. Start SoftMap
8. You must now install the
index for each of your CD-ROM copied on your hard
disk. For each directory containing a copy of a CD-ROM,
click on the Install Data Set tool 
and select the “install.inf”
file. Each directory has each own “install.inf”
file. |
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I
have installed more than 12 cartographic CD-ROMs on
my hard drive and the software freezes. |
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There are 2
possibilities: 1.
Your cartographic CD-ROMs are copied on your hard
drive
If you have more than 12 SoftMap cartographic CD-ROMs
copied on your hard drive, the navigator will experience
difficulties when navigating at the scales 1:2 000
000, 1:3 000 000 et 1:8 000 000. Navigation can become
very slow or freeze altogether. This problem comes
from the redundancy of cartographic data common to
multiple CDs. You must go in the map manager to disable
the 8M, 3M and 2M scales on all CDs except one. Following
this, you will have access to all your maps and navigation
will be optimized. If your map manager is not activated
in your session window, please refer to your User's
Guide, page 68.
2. Your cartographic CD-ROMs
are not copied on your hard drive
If you have more than 12 SoftMap cartographic CD-ROMs
operating in SoftMap, the navigator will experience
difficulties when navigating at the scales 1:2 000
000, 1:3 000 000 et 1:8 000 000. Navigation can become
very slow or freeze altogether. This problem comes
from the redundancy of cartographic data common to
multiple CDs. You must copy the content of one of
your cartographic CD-ROMs on the hard drive of your
computer You must then go in the map manager (add
the map manager in your session window) to disable
the 8M, 3M and 2M scales on all CDs except the one
copied on your hard drive. Thanks to this procedure,
if you travel on a CD whose 8M or 2M scale has been
disabled, you will nevertheless have access to those
maps that the program will find on the hard drive.
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When
I install SoftMap Plus, the file Regedit.exe cannot
be found. |
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To solve the
problem, look for the Regedit.exe file on your hard
drive. Once you've found it, copy it to the C:\Windows
directory.
Next, check to see whether the program starts up. Click
Start and then Run... A dialog box will appear. In Open,
type Regedit and validate by clicking OK. If that works,
continue with the installation. |
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I
have problems when I try to install more than one SoftMap
products on my computer. |
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Case #1:
You have many volumes of the same title (Ontario volume
1 and 2)
You don't have to install each title but only the cartographic
CD-ROMs . Once your first volume is installed, start
you program and insert in your drive each of the other
CDs one by one and they will install automatically.
To learn which CDs are installed, you can open the map
manager that you can activate in the menu "Tools"-"Options".
In the Session window, you need only to select "Display
Map Manager". At this moment, a new tab will appear
in the session window in the center left portion of
your screen.
Case #2: You own many different titles , for
example: Québec Chasse et Pêche, Québec
Topo50 volume 1 or Ontario Topo50 volume 2.
You must proceed to the installation of each title because
many new elements will be added like new sessions, new
data bases, new toponyms, etc. |
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I
get the message 'Error starting programme
The LTDISION.dll file is linked to missing export LTKRNION.dll-251'
and following that ' A device attached to the system
is not functioning. |
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You have to
download and execute the patch "leadtools13_en.EXE".
After this operation, reinstall your SoftMap Plus
title (CD-ROM).
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I
lost the sound on my computer after installing SoftMap |
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Download this
patch:
http://www.softmaptech.com/download/SoundProblem.exe |
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I
installed my SoftMap product using the Add/Remove programs
and I have a 'Runtime error'? |
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If the Autorun
of your Installation CD-ROM does not initiate the installation,
do not use the Add/Remove programs tool
in your Windows O/S. Browse the CD-ROM and double-click
on Install_En.exe. This will install
your SoftMap product. |
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I
dont have the latest User's guide. |
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To download
the last version of the User's guide (3471 Kb), right-click
on the following link and choose "save target as…":
SoftMap
Plus User's Guide 4_95 |
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