The download is not operating properly.

What do I have to do?
Internet consists of multiple inter-connected networks, between your computer and the server where the file to download is, a whole series of incidents can come to disturb the remote loading. Problem with your access supplier, bad quality of your telephone line or your connection, cut lines, broken down servers, overloaded lines...

- the access remote network has its own parameter of connection time limits. Choose Control Panel == Internet Options == Connections == Parameters == Advanced and notch the automatic parameter of disconnection or increase the time of disconnection without activity.

- also your MODEM could hide a disconnection parameter. Choose Control panel == Modem == Properties == Connections and look for the option Disconnect if inactive during... in the dialog box Call preferences.

If the download fails after several attempts, check the following points:

- the quality of your Internet connection - if your connection speed is slow, the required download time will be longer and there is more risk that the download will not be completed on the first attempt;

- if your computer operates correctly, we advise you to empty the cache of your navigator, remove the files cookies and start again your Browser;

- ensure that you to have the last version of your Browser. The installation of a new Browser can often repairs the problem; moreover, the new Browser often improves safety.

Here some useful addresses to download the last versions of your Browser:

Internet Explorer - Netscape Navigator - America Online - Firefox

NOTE: There are software allowing to resume the download where it ended; among those there is MetaProducts Download Express (www.metaproducts.com) which is free.

Download problems with Netscape Communicator

The download does not install.
To avoid these problems, use Internet Explorer to download the files.

Your download was stopped before the end:

- This problem is relatively frequent and results from a problem of connection between your computer and the server where the file originates. It is often enough to try later.

If the problem persists after having retried the download:

- the incomplete file is most probably in Windows' file cache; Windows "remembers" the file and doesn't even attempt to download it again. Usually this is helpful, but when you have a bad file, you need to intervene. Flush your Internet Browser's cache (Internet Explorer users: Tools -> Internet Options -> General -> Delete Files under Temporary Internet Files).

You cannot download files:

If you work in a Local Area Network, see your network administrator. A proxy which blocks and filters the downloads could be installed. Also check the safety parameters of your Browser. If you use a software to accelerate the downloads (FlashGet, GetRight...) deactivate it and try again to download. This kind of software is sometimes the source of the problem.

Safety Parameters preventing the download:

Change Internet Security to Medium

1. Start Internet Explorer.

2. Click Tools, click Internet Options, and then click Security.

3. Make sure Internet Zone is selected in the Zone box.

4. Select the Medium security setting, and then click Apply.

5. Close and restart Internet Explorer to apply the changes.